The answer came to him after five long days of walking up and down the streets of the Lower East Side, just as he was about to give up hope. He was sitting on an over-turned box, eating a late lunch of the sandwiches his wife had made for him. It was clothes. Everywhere around him stores were opening -- suits, dresses, overalls, shirts, skirts, blouses, trousers, all made and ready to be worn. Coming from a world where clothing was sewn at home by hand or made to order by tailors, this was a revelation.
"To me, the greatest wonder in this was not the mere quantity of garments -- although that was a miracle in itself --" he would write five years later, after he became a prosperous manufacturer of women's and children's clothing, "but the fact that in America even poor people could save all the dreary, time consuming labor of making their own clothes simply by going into a store and walking out with what they needed. There was a field to go into, a field to thrill to."
Borgenicht took out a small notebook. Everywhere he went, he wrote down what people were wearing and what was for sale -- menswear, women's wear, children's wear. he wanted to find a "novel" item, something that people would wear that was not being sold in the stores. For four more days, he walked the streets. On the evening of the final day, as he walked toward home, he saw a half dozen girls playing hopscotch. One of the girls was wearing a tiny embroidered apron over her dress, cut low in the front with a tie in the back, and it struck him, suddenly, that in his previous days of relentlessly inventorying the clothing shops of the Lower East Side, he had never seen one of those aprons for sale.
And this was the start of his garment business. It's a simple story, but a good one. The lesson here is DIFFERENTIATION. Someone once said that the goal of any business strategy is to ensure differentiation. While I would argue that the goal of any business strategy is to design a method for achieving your ultimate business goals, I would agree that every business goal should be firmly rooted in differentiation.
Fun stuff...
DS